Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@heartbreakclub.com

Q. Where do you ship from?

A. Panama City

Q. How long does it take to ship?

A. If you order from Panama, we ship in 48h.

Q. How long will it take to receive a tracking number?

A. For international orders, It will take usually between 5-10 business days for tracking number to be sent. Panama City Orders will ship in 48h.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. What are your shipping costs?

A. Free Shipping from Panama, International vary depending the location of the order. 

Q. Where is you company located?

A. Our company is located in Panama City.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to hello@heartbreakclub.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.